It is only when you watch real users have a go at your website that you can objectively discover the key problems with the site.
Usability testing is the most important service for usability. For you, it can not only provide a eureka moment on how to improve the website, but it can also bring your team together and resolve long-running disputes on how to improve the site. For us, it's our experience of usability testing which gives us the innate understanding of usability which is why we see it as the foundation of all our services.
We offer three flavours of service. For instant usability testing, we run the test and agree recommendations in half a day. Agile usability testing is for agile IT projects and smaller website project cycles. Strategic usability teting is for waterfall IT projects and where you want to uncover most usability problems for a major update.